17 - 21 Drury Street, Glasgow
0141 248 6368
Manager and Licensee - Michael Rogerson
"By the early 1900s the pub had become something of a Glasgow institution and was as popular with prosperous merchants as with humble clerks"
On Friday 8th August, Mitchells & Butlers offered their Horseshoe regulars the option to TRY A PIE
Of the three samples tried out, none of them really could be said were of real tasty scotch pie quality... and the last-minute contributed pies from a local baker, were not made available.
Even some of our overseas friends, from Australia and from USA, were unimpressed.
So what is The Horseshoe going to do to reintroduce an acceptable pie ?
Well they could try going back in time - to a few months ago when there was a daily fresh pie delivered from a local Glasgow supplier and which everyone was very happy with.
We've been trying since JULY to have a quality tasting pie put back in The Horseshoe .. Mitchells & Butlers are unable to supply one despite there being a local Glasgow baker who managed to do just that with 1000's of quality pies to the entire Commonwealth Games village.
Going by the lack of lunchtime customers this Friday, 17th October, it looks like lots of unhappy customers are getting fed up with Mitchells & Butlers intransigent attitude and are going elsewhere for lunch. They are just not listening to their regulars, either that or they're ignoring the dozens of complaints made about tasteless pies, fluorescent peas, loss of home-made menu items, wrong type of soup.. Seems the day of the customer is always right are long gone - it's now take it or leave it - so thank you Mitchells & Butlers, we'll just leave it.
On the food front, Mitchells & Butlers official response regarding the change to the 'home-made' items being removed from the popular 3 course lunch is that they had to make the changes to comply with the Food Information for Consumers European Union Regulation 1169/2011. This looks to us like a food labelling regulation and nothing to do with the preparation of the home-made items which for as long as I've been going to The Horseshoe (48 years) hasn't done me any harm !!
If you are like me and haven't a clue what it is - you can read all about it here... best of luck.
ps.. As at 17th October, the soup is still Tomato and Basil.. Seems that Mitchells & Butlers can't find a Scotch Broth - IN SCOTLAND ?
Never thought the old joke would come true of a guy in The Horseshoe Bar who, after a hard day at work, asked the barmaid for a pie, a pint and a kind word. She gave him his pint and the kind word - "don't eat the pies".
Sounds even truer today.....